Support

Frequently Asked Questions (FAQ)

Find frequently asked questions for the Vidoop products or select a specific product to see more in-depth help topics.

My Vidoop FAQs

What is an activation code and why do you want to send me one?

In order to sign into myVidoop, you’ll need to activate your browser by entering the 6-digit activation code we can send you over e-mail or phone. Read more about activation in our help section.

I don’t know what to do with my ImageShield. Help!

When you registered, you chose some secret image categories. Find those categories on your ImageShield and enter the letters printed on them.

I forgot my username and/or Image Categories.

Account Recovery can help you!

I have some other questions.

Luckily for you, we have an extensive Help Section that is sure to have an answer.